F.A.Q - Prinos Farm & Deli

1. How do I place an order on your website?

Sign In or Create an Account: If you’re a new user, you’ll need to create an account. If you’re a returning customer, sign in using your credentials.
Browse Products: Use our user-friendly interface to explore the various categories and products available. You can search for specific items or browse through sections like fruits, vegetables, cheese, etc.
Add Items to Cart: Once you find the items you need, select the stock location where you want to order then click on “Add to Cart” for each product. You can adjust quantities and review your cart at any time.
Check Out: When you’re ready, proceed to the checkout page. Here, you’ll confirm your delivery address, select a delivery date and time, and review your order.
Payment: Choose your preferred payment method. We accept various options like credit/debit cards, online wallets, cash on delivery or other secure payment gateways.
Place Order: After confirming all details and ensuring everything is accurate, click “Proceed to checkout.” You’ll receive an order confirmation via email.
Track Your Order: You can track your order status through your account.

2. What are your delivery areas?

The delivery areas for Larnaca are:
1. Larnaca
2. Livadia Larnakas
3. Voroklini Tourist Area
4. Aradippou
5. Voroklini
6. Meneou
7. Dromolaxia
8. Pyla
9. Kiti
10. Perivolia Larnakas
11. Tersefanou
12. Anglikos Stratos Dekeleias
The delivery areas for Nicosia are:
1. Strovolos
2. Nicosia – Agios Andreas
3. Nicosia – City Center
4. Nicosia – Ayios Antonios
5. Agios Dometios
6. Ayios Pavlos
7. Engomi
8. Archangelos
9. Lakatamia
10. Latsia

3. Is there a minimum order value for delivery

The minimum order value is €20

4. Is there a delivery charge for orders?

There is a €3 of delivery charge for the orders below €50, and free delivery above €50.

5. What payment methods do you accept?

We accept various options like credit/debit cards, online wallets, cash on delivery or other secure payment gateways.

6. What is your return or refund policy?

We do not accept any returns for Hygienic Purposes, thus, no refunds for frozen and chilled products.

7. Are the prices on your website the same as in-store prices?

Yes, the prices are the same as in-store.

8. Can I cancel my order after placing it?

We can accept a cancellation of an order, if it is done within an hour of the order placement. An order maybe cancelled only by telephone, not through the website. Amendments to an order can be handled only by telephone, not though the website.

9. Do you have a customer service hotline for assistance?

Our customer service hotline is 777784444 and the customer support hours are: Monday to Friday 8:00 am – 3:00 pm & Saturday 8:00 am – 1:00 pm.

No products in the cart.